Travel Agents Association of India (TAAI) will conduct a Training program for its members at the national level which includes all the chapters of TAAI.

With the changing customer-personnel dynamics where TAAI believes ‘customer is the king’, there has been a strong-felt need to improve the attitude and etiquette levels of the travel agents. In TAAI’s belief the role of a travel-agent has appraised to that of a consultant and which on grooming can be brought to meet the corporate standards.

The training programme is therefore aimed at and especially structured for enhancing the soft skills and business etiquettes of the TAAI personnel and member agency staff.

The training programme would underscore ‘Good manners in the workplace definitions and non verbal aspects illustrations, representing organization outside and at the workplace, parties, business meets, client’s meets etc., email and telephone etiquette, pet peeves and attitudes of relationships at work place and the importance of being a good-listener.’ The sessions are intended to be made interactive with video films and group work, according to NM Sharafudeen, chairman education and training council.