Travelocity India has flagged off a rate guarantee on all flights and hotel rooms booked through its site. This covers the all the 400 airlines & 100,000 hotels throughout the world, including 4000 in India.
In case an identical booking on any other Indian website is cheaper than what is available on Travelocity India for an air booking, the full (base) fare comes free and in the case of hotel rooms, the first night comes free. This guarantee is made possible by Travelocity’s powerful search engine that trawls multiple travel service providers, including airlines and OTA websites and highlights the lowest rate available.
Travelocity India’s studies on customer behavior indicate that the average on-line buyer visits three to four sites to compare rates before actually buying. The domestic flight search engine is built on this insight, and it does the same job for the customer on a single page itself. Thus, it helps customers optimize both the cost of travel and convenience - two of the most important aspects of travel. Keeping customer centricity in mind, Travelocity will actually take the customer to the site which features the lowest rate, to complete the transaction.
Mr. Roshan Mendis, President of ZUJI and Regional Vice President of Travelocity Asia Pacific said, “India offers great business opportunities for us in the Asia Pacific region both domestically and with the Outbound Flights and Hotels segments expected to grow at a CAGR upwards of 75%. The total online travel business is likely to reach US$ 5 billion by 2013. With the Lowest Price Guarantee, Travelocity India has pushed the envelope further in putting the customer first”
Himanshu Singh, Managing Director of Travelocity India said, “Travelocity has the technology that enables us to tap into various airlines as well as online travel agents and offer the best deals to our consumers. Based on a deep understanding of customer behavior we offer the triple benefits of speed, convenience and Lowest Price Guaranteed to make an irresistible offer to savvy travelers.
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