The Indian Railways will soon launch a new web portal, which would contain information related to passenger services, for the convenience of travellers as per a PTI report.

The information will primarily include journey planners, E-ticketing, retiring room booking and train arrival/departure information and PNR status.

"The new web portal will provide a web-based complaint management and SMS complaint management," said a senior Northern Railway official. The telephone number 132 has been taken over by Northern Railway for the purpose of web facilitation. It is to be an all-India number with accessibility from all mobiles and landlines across the country.

After the launching of the portal, passengers can dial 132 for lodging complaints against railway services, the official said. All complaints which are presently being received on SMS either on 9717630982 or on 57886 shall be received later on at the three digit number.