In a milestone measure undertaken by Ministry of Railways for the benefit of rail users, a comprehensive Indian Railway Web Portal indianrailways.gov.in has been launched with a view to consolidate all the services and information onto a single window web-interface for the public.
This comprehensive omnibus single window web interface will be for the entire Rail User community of India whether they are Passenger Service, Freight Service or Parcel Service Customers. At an impressive programme jointly organized by Eastern Railway and Kolkata Metro Railway at Kolkata, former Union Railway Minister and presently the Chief Minister of West Bengal, Mamata Banerjee launched this unique public friendly facility. Minister of State for Railways, Shri Mukul Roy was among those specially present on this occasion.
The other activities inaugurated at this function included Automatic Fare Collection & Passenger Control System (AFC & PC) gates at all Kolkata Metro Stations.
Indian Railway Web Portal has following components: 1. Hosting the existing websites of Railway Board, all the Zonal Railways, Production Units onto the portal. 2. Creation of uniform Web address system of all the Railway Websites 3. Tracking facility for freight trains running and Parcels status by customers 4. Journey planner with user-friendly functionalities. 5. E-ticket functionality dedicated for normal passengers. 6. Facility to book retiring rooms for any station. 7. Mobile phone based ticket booking in which passenger need not print his/her ticket but carry the display ticket sent to his/her mobile phone through SMS. 8. Web and SMS based Complaints and Suggestions Management System for all Railway customers
The e-ticketing module of the Indian Railway Web Portal is expected be the most sought after facility by the normal passenger. The e-ticketing operations of IRCTC on its website shall also continue in parallel. In the additional facility of e-ticketing provided by IR Web Portal, no travel agents have been allowed so that normal passengers can have ease of booking during peak hours. The Portal will broadly provide e-ticketing on the Internet (booking and cancellation) and e-ticketing on mobile phone (booking and cancellation).
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