The Mumbai Suburban District Consumer Disputes Redressal Forum on Tuesday ordered Jet Airways (India) Ltd to pay Rs 1 lakh compensation to a Santa Cruz (E) businessman,Himanshu Mehta, who suffered severe mental and physical hardship after the airline cancelled a Srinagar-Delhi flight in 2006.

The forum held the airline guilty of deficiency of service and said by not informing the passengers about the cancellation in advance, the airline had shown negligence and apathy towards passengers as per a report in TOI by Rebecca Samervel.

Mehta had booked a seat on a Jet Airways flight from Srinagar to New Delhi, scheduled to depart on April 3, 2006 at 8.20am, through a travel agent. In his complaint filed before the forum on May 19, 2007, Mehta said that he also booked a flight from New Delhi to Mumbai for the same evening and scheduled a meeting with his clients for the intervening afternoon. Mehta, who arrived at Srinagar airport at 6.40am on April 3, alleged that he and other passengers for the same flight found that the airport doors at the airport were closed and they had to brave the cold out in the passage. At 10.15am, airline representatives arrived and the passengers were given a place to sit inside the airport

They were told that the flight had been cancelled and the passengers would now be accommodated on a flight scheduled to depart at 1.15pm.

Mehta finally arrived in Delhi only at 4.15pm and had to cancel his meeting. Mehta also stated that he was informed that the flight that he had originally booked was non-existent. (not in the airline schedule) and yet the airline had issued tickets for it.

(You need to login first to read complete news).
New User? Register for FREE!
» Back to Travel News