Union Tourism Minister Shri K Chiranjeevi today launched a web based Public Service Delivery System for Hotel approval and classification with a view to bring in transparency in granting approvals for hotel projects and classification status to functioning hotels.
Speaking on the occasion the Minister said that with the help of this system, all applicants seeking hotel project approvals, hotel classification and approvals for other related services will be able to track the progress of their cases online on a real time basis. He said “ By putting this system in place, there will be a pressure on the officers of the Ministry to deliver on time and an increased accountability on their part. Now onwards, all applications will have to be examined within 15 working days from receipt for completeness. Thereafter, all hotel inspections will be scheduled within next 15 working days.
The recommendations of Hotel and Restaurants Approval & Classification Committee will be communicated on the spot to the applicant and these recommendations will also be put on web with final decision within 10 days of the inspection”. The Minister stated that in due course, the Tourism Ministry would move towards an e-regime and accept e-applications and proposals. The Ministry of Tourism will now erect such systems in other spheres of functioning also. Shri Chiranjeevi urged his officers in the Ministry and industry to work in ‘one vision one mission’ framework.
Shri Nakul Anand, President, Hotel Association of India; Shri Vivek Nair, President, Federation of Hotels & Restaurants Association of India and Shri Rakesh Mathur, Executive Committee Member, Heritage Hotels Association of India also spoke on the occasion and lauded the efforts of the Ministry and stated that this is a path breaking initiative taken by the Ministry of Tourism to bring transparency in its functioning.
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