After a series of flight cancellations in February , Kingfisher airlines is now trying to woo its travellers and travel agents back. In a mail sent to various travel agencies, the airline's CEO, Sanjay Aggarwal , apologized for the cancellations and offered a free ticket to all passengers affected by cancellations between February 17 and 26.
"I deeply regret the inconvenience many of your customers, who were booked on Kingfisher between 17th and 26th February, faced due to the unforeseen schedule disruption. Please do accept my sincere apologies to you and your staff for the anxiety and extra effort caused by these sudden cancellations," the mail stated. "We are not only apologizing to them (the passengers) but, as a token of goodwill, offering them a free ticket," it added.
Aggarwal said that the airline is now operating 200 daily flights between 46 destinations and all agents will be kept in the loop in case of a change of schedule. In order to consolidate its image and garner the faith of tour operators , who were largely in the dark when Kingfisher cancelled its flights, Aggarwal said the airline will extend all help in case of any further flight cancellations.
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