Former hotel employee Jacob Tomsky has revealed the dirty secrets that luxury hotels don’t want guests to know in his new book Heads in Beds: A reckless Memoir of Hotel, Hustlers and So-Called Hospitality.

Having worked in hotels for more than a decade, doing everything from valet parking to working behind the front desk, Tomsky has spilled the beans on the creative ways staff get back at rude hotel guests. 

Bored, overworked and often under-appreciated, staff have all the time and energy in the world to enact their revenge, which may include mini-bar raids and prank calls.

He said the wealthier the guests the more likely they were to be loudly and wildly abusive, while celebrities are often the worst of them all.

"A lot of people are watching Downton Abbey now, and they think, 'Oh, I’ve got servants, too!',” he said.

"Especially the affluent,  they treat people as they never would otherwise. Meanwhile, hardworking people - who might be getting screwed - won’t say anything.

"It’s the people who have way more money who want everything now, and they want it for free."

Here are six inventive ways hotel staff get revenge on rude customers:

Keybombing

Having trouble accessing your room with your key card? You’ve probably upset someone at the front desk. They love to watch with amusement when flustered guests return to get the key re-activated.

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