As per a notice put up on the American Airlines website, online travel agency Expedia Inc is no longer displaying American Airlinesin its listings, charging that the airline's new commercial strategy is "anti-consumer" and "anti-choice." American removed its listings and other features from Orbitz last month, saying it needed to cut distribution costs. It also contended the model used by online travel agencies prevents it from offering the lowest possible fares.
Expedia said it had been unable to reach an agreement with American "due to American Airlines' new commercial strategy that we believe is anti-consumer and anti-choice. "American Airlines is attempting to introduce a new direct connect model that will result in higher costs and reduced transparency for consumers, making it difficult to compare American Airlines' ticket prices and options with offerings by other airlines." As a result, Expedia said the sale of American Airlines flights on its website has been suspended.
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